We are always looking for great folks to join our team!

Lyne Animal Hospitals is seeking VETERINARIANS (PT and FT) to keep up with our growth. Join our thriving, multi-doctor practices (2) located in Chester and Midlothian, Virginia (just south of Richmond). Exp Veterinarians earn $100K base plus the first year. We also offer comprehensive benefits: medical, dental, vision, life, 3 weeks paid vacation, continuing education days and expenses, retirement savings, relocation allowance/assistance and have POTENTIAL FOR BUY-IN. Recent graduates are welcome to apply as well. We have a talented team, including 5 technicians, which support our goal of practicing high-quality medicine and surgery. We advocate preventative and wellness care. Email kclyne@lyneanimalhospitals.com or call 804.837.1836 for a confidential interview. We look forward to hearing from you!

INTRODUCTION
The purpose of this position is to lead, direct and manage the Client Services team. The Client Services leader is responsible and accountable for Client Services performance, staff development, workflow and process improvements. The Client Services Leader works in concert with his/her manager to develop team goals and performance standards.

JOB REQUIREMENTS
Leads by example.
Leads, manages and works side-by-side employees at the front desk. Includes, but is not limited to, all aspects of client services, relations and front desk operations.
Provides on-going performance feedback to team members.
Demonstrates and promotes a client centric culture within the team.
Ensures the safety of staff members and pets in their care.
Provides timely positive and constructive feedback.
Assists team members in resolving minor disagreements and disputes.
Provides regular feedback to individuals and the team on their performance. Provides both informal (verbal) and formal (documented) feedback.
Is familiar with and participates in the duties and workflow of the front desk and exam rooms.
Uses good judgment in determining workflow and front desk and client service protocols.
Possesses good job knowledge.
Interacts constructively with staff and peers. Treats all co-workers with dignity and professionalism.
Acts as a technical resource for staff.
Develops training and education plans for team members.
Administers company policies fairly and equitably.
Makes recommendations for process improvements.
Assists any doctor, manager, supervisor, or any other area, as needed.

SKILLS AND ABILITIES
Leadership: able to influence the actions and opinions of others in a desired direction; exhibits good judgment in leading others to worthwhile objectives.
Problem Solving: able to take action in solving problems while exhibiting judgment and a realistic understanding of the issues; able to use reason, even when dealing with emotional topics.
Team Building: able to work with people in such a manner as to build high morale and group commitment to goals and objectives.
Organization and Planning: able to schedule and organize people or tasks; able to develop realistic action plans while being sensitive to time constraints and resource availability.
Energizing: able to create positive energy (motivation) in both individuals and groups.
Coping: able to maintain a mature, problem solving attitude while dealing with interpersonal conflict, hazardous conditions, personal rejection, hostility or time demands.
Client Focus: able to focus on client satisfaction, despite competing priorities.
Demonstrates good initiative and dependability.
Displays exceptional communication and interpersonal skills.

Controls Over Work
The team leader has significant controls over how they manage their work and the work of their team. They are responsible for meeting deadlines, scheduling their work and often the work of the team members who report to them. They will receive projects and guidance from management.

OTHER SIGNIFICANT FACTS
Skills and Knowledge: In addition to the leadership competencies outlined above, the team leader must display exemplary decision making skills. They must be able to think independently to problem solve and resolve workflow and client issues. They must also possess the skills and job knowledge to train new employees to their area.
Physical Effort: Varies by team leader assignment. Same physical effort as required of their team members. Team leaders must also do some keying.
Working Conditions: Varies by team leader assignment. Same working conditions as required for the team they lead. Must be able to be in the presence of dogs and cats. Exposure to bites, scratches and animal waste. Possible exposure to contagious diseases. Exposure to unpleasant odors, noises, cleaning solvents and chemicals.

TRAITS / CHARACTERISTICS: We’re looking for professionalism, organizational and leadership abilities, quality, character, reliability, honesty, and integrity. The right people will have: excellent client and interpersonal communication skills, ability to multi-task with a smile on their face, have initiative, like working in a team environment, compassionate with patients as well as clients, take ownership of mistakes and learn from them, understand the importance of accuracy and have a considerable amount of diplomacy and tact under all circumstances. It is imperative that you have a reliable form of transportation and are willing to work some evenings and weekends.

JOB CLASSIFICATION: Exempt and Non-exempt

EDUCATIONAL REQUIREMENTS: Associate in Applied Science, Veterinary Technology; Virginia State License to work as a Licensed Veterinary Technician.

PURPOSE OF POSITION: To assist veterinarians in the Practice of Veterinary Medicine and Surgery. To perform all medical/surgical procedures under the direct supervision of the veterinary staff. To perform all laboratory in-hospital procedures and to prepare specimens for outside laboratories. To assist veterinarians in outpatient by taking histories, vital signs and weights. To provide nursing care for in-hospital patients. To conduct pre-admission examinations and discharge office visits. To have client contact through these visits and through other ways such as call-back phone calls. To help maintain proper care of boarding animals and assist kennel staff. To maintain legally defensible medical records in cooperation with the veterinary staff. To train and mentor staff in Patient Services. Accurately maintain the controlled substances log. Coordinate and schedule Patient Services and Hospital Services staff.

AREAS OF RESPONSIBILITY
I. Technical duties to assist the Veterinarians with the Practice of Medicine and Surgery and nursing care 91%
II. General Housekeeping 2%
III. Administrative 6%
IV. Professional and Personal Growth l%
The Licensed Veterinary Technician works under the supervision of the Hospital Owner/Medical Director and the Associate Veterinarians. The Technicians also function under the Hospital Administrator's supervision in administrative areas. The Licensed Veterinary Technician must consistently exercise discretion and judgment.

ESSENTIAL JOB FUNCTION
Physical activities
1. Bending, stooping, crouching, kneeling, sitting on the floor, standing, walking, pushing, pulling, lifting, restraining, stocking shelves, unpacking drug deliveries, wrapping puppy and kitten packages, emptying trash exercising pets, grasping, reaching overhead, twisting throughout the day, balancing, squatting, grasping, rotating body, fine manipulation
2. Moving animals from cages to treatment tables to surgery to radiology and back; moving animals from Recovery Ward to other wards; caring for animals in Isolation Ward
3. Restraining small animals up to 200 pounds intermittently
4. Having manual dexterity to place endotracheal tubes, draw blood and other duties requiring hand-eye coordination
5. Standing and walking on tile flooring for up to 10 hours
6. Typing medical data into computer for every hospitalized case
Hearing requirements
1. Listen to internal organs of pets through a stethoscope
2. Communicate with pet owners over the phone, in examination rooms, in all areas of the hospital
3. Communicate over the phone with consultants, labs and hear reports from staff members
4. Communicate with vendors
5. Listen for coughing. sneezing, vomiting, crying and banging
Physical lifting and carrying requirements frequently
1. Lift small animals to 50 pounds
2. Lift, with help, small animals over 50 pounds
3. Place pets on exam tables, on treatment tables, on surgical tables, on radiology table or in cages or move them from these areas.
Repetitive motion upper extremities
1. Typing data into computer for medical records
2. Restraining pets
3. Grasping equipment
Repetitive motion lower extremities
1. Walking, bending, crouching, kneeling
2. Using foot pedal on dental machines, exam room sinks and scrub sinks intermittently
Visual requirements
1. Ability to conduct physical examinations, do treatments, take radiographs, perform procedures and assist in surgery
2. View specimens through a microscope
3. Read textbooks, reports, review medical records
4. Research materials to assist the veterinarians
5. Enter data from tracking sheets into the computer
6. View medical records on computer
7. File lab, consultants' reports and dental charts in the lateral file and retrieve files as necessary
8. Take weights; read thermometers, instruments and lab machines
9. Watch the behavior and progress of animals
10. Be able to see change of color, bleeding, urination and other bodily fluids
Environmental working conditions
1. Noise from barking/crying dogs and cats
2. Danger of being bitten or scratched by small animals
3. Exposure to:
Toxoplasmosis
Gas anesthesia
Chemotherapy drugs
Radiation
Drugs and chemicals under OSHA
Rabies
Euthanasia drugs
4. Safety equipment provided for working exposures
Mental requirements
1. Alertness to keep safe from possible dangers
2. Clear thinking to perform procedures and to consistently exercise discretion and judgment
3. Ability to communicate well
4. Readiness to work as a team member
5. Adaptability to stress
6. Resilience after disappointments or criticism
7. Positive attitude toward work, staff members, clients, patients, supervisors and self
8. Mood-altering drugs prescribed by physician to be taken as directed
9. Notification of mood-altering drugs prescribed and used to administrator for confidential medical file
10. Thinking abilities and alertness must not be impaired by alcohol, street drugs or prescribed medications
11. Ability to make rational and effective decisions
12. Ability to be compassionate
13. Ability to negotiate with difficult people and to solve difficult problems
14. Attitude of learning to keep up with changes in medicine and the standard of practice
15. Interest in attending continuing education
16. Ethical responsibility to keep confidential the knowledge about the medical and business practices of the hospital; to keep confidential patient records and information about clients; to respect and not criticize local humane societies, SPCA and veterinary practices and veterinarians in any way to clients; and to follow the practice's Code of Ethics

REASONABLE ACCOMMODATION
Certification from a licensed medical doctor qualified to practice in the State is required so that an individual with a disability can either perform the job without restrictions of any kind or with a specific list of restrictions. See Physician's Certificate in Staff Manual.
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

DUTIES
This job description in no way states or implies that these are the only duties to be performed by a Licensed Veterinary Technician. Technicians will be required to follow any other job-related instructions and to perform any other job-related duties requested by the Medical Director, Associate Veterinarians or Hospital Administrator.

I. TECHNICAL VETERINARY DUTIES OFFICE CALLS AND PHYSICAL EXAMINATIONS
Admission Office Visits for Hospitalization, including weight, vital signs and pre-surg exam
Assist the doctor in the Examination Room for outpatient cases by taking the history, vital signs and weight; preparing vaccines and putting up medications; assisting with medical records
Show appropriate video
Start fecal and tests such as Heartworm
Fill prescriptions the doctor orders
Do the pre-anesthetic examination not done in admitting office visit
Discharge dental cases
Discharge neuter and declaw surgeries
Recheck dental examinations

LABORATORY
Responsible for all in-hospital lab work Fecal. CBC, UA, HW, Felv, FIV, cytology and others
Chemistry tests: VET-TEST General Health Profile and Presurgical Profile, Electrolytes, T4 and Cortisol Collect blood
Prepare samples to be sent out--special panels, special tests and
histology
Report results to veterinarians
Know how to run lab machines
Know outside test criteria
Conduct periodic quality control for in-house lab tests
Keep records of quality control for outside labs

TREATMENTS
Do all treatments ordered in Day Book which are on tech's side of the book (surgeries, boarding long-term medications)
Assist the veterinarians with daily treatments
Monitor intensive care patients; carry out doctor's orders
Do basic nursing care for all patients
Take and develop x-rays or assist veterinarians
Number and file x-rays; record x-ray in log and in records
Know how to use the IV pumps

SURGERY
Check animals scheduled for surgery
Draw blood and do pre-surgical lab screens
Check oxygen lines and waste gas scavenger system; turn off scavenger system after surgical procedures are completed
Prepare O.R. for surgery; prepare instruments; know different types of surgical techniques and instruments required
Assist veterinarians with restraint
Assist veterinarians with induction/intubation or do induction/intubation
Surgical preparation of patient
Monitor anesthesia closely; use Oximeter and/or ECG machine
Fill anesthesia machine vaporizer as needed and change soda lime
Take patients to and from surgery
Assist surgeon
Monitor patients waking up from anesthesia; help with treatment if patient has reaction to anesthesia
Clean surgery and surgical instruments after each surgery: instruments are cleaned in the ultrasonic cleaner
Help keep accurate anesthesia/surgical medical records

SURGICAL PACK STERILIZATION
Keep surgical materials stocked
Prepare gown and surgery packs
Package cleaned surgical instruments in proper procedure trays
Sterilize above two pack types in autoclave
Gas sterilize glove packs, towels, plastic surgical parts, eye pack, instruments which will rust; monitor procedure by OSHA standards
Cold tray sterilization of sharps

DENTISTRY
Clean and scale teeth using dental machines and hand instruments
Polish teeth and do fluoride treatment
Note dental problems and report to doctor for instructions
Assist veterinarians doing dental procedures
Keep accurate dental medical records
Fill out dental chart and file in blue file
Take dental x-rays and develop

MEDICAL RECORDS
Enter all data for hospitalized patients including:
Complete admission information fro doctor's notations
Daily Status fro doctor's notations
Daily Status each time a technician touches a patient, with initials, time, procedures and observations
Boarding information
Hospitalized procedures, surgeries, radiographs, dentistries
Hospital examination findings, pre-surgical exam findings, anesthesia risk, incidents, end condition from doctor
Time anesthesia begins and how many minutes
Time surgery begins and how many minutes; suture material, suture pattern; incision location and size; etc., surgeon's notes
Lab tests and results; file outside lab reports in blue file
Dental computer charts naming teeth and procedure
Injections, medications, fluid therapy, etc.
Carefully credit each doctor for work performed
Finish TGH patient's records by 1 PM
Print copy of hospital file for each patient when discharging patient and file in blue file in Office Machine room
Help complete the Homecare Instructions Sheet and enter the data
into the computer
Help complete Physical Examination Evaluation Sheet and enter the data into the computer
Generate Estimates and Informed Consent paperwork

II. CLEANING OF SURGERY, TREATMENT ROOM, RECOVERY, LAB, BOARDING KENNELS AND DENTAL TREATMENT AREA
Keep the medical part of our hospital a clean and sanitary place in which to work and to keep our patients as germ-free as possible

DAILY:
1) Surgery--clean all surfaces, lights, tables, vacuum and mop floor; launder towels
2) Treatment room--keep tables clean; pick up used syringes, hair and garbage; keep anesthesia and other machines clean, including wheels; vacuum and mop at least every noon and supper break or as needed; keep counters litter free and clean; vacuum computer keys and clean terminals/printer; keep sliding glass doors shut and free of fingerprints; vacuum and mop floor; keep food and clothing out of the area
3) lab--keep sink area clean, clean tubes, discard syringes in proper containers, empty trash; keep cupboard and and counters clean; vacuum and mop floor; clean glass slides
4) ICU room--cages, remove empty water bowls, change bedding, vacuum and mop floor
5) Radiology--pick up after doing procedure; keep protective gear hung up or lay flat; ust, vacuum and mop floor
6) Dental treatment room--clean up after dentistries or other procedures; polish stainless steel wet sinks; clean machines; vacuum and mop floors
7) Hallway to outside--vacuum and mop; take cardboard and trash to dumpster
8) Apartment--follow the schedule and do your part to keep it clean
9) Doctor's office and library--vacuum and dust
10) Evaluate the cleanliness of the boarding kennels and clean as needed.

WEEKLY: Partner with the Kennel Attendants in cleaning the boarding kennels

ONCE A MONTH or as needed:
Wash down all walls in surgery. tx room, recovery, lab, x-ray room, dental treatment room and thoroughly clean area--lnside cupboards, drawers, windows, etc.
Keep drug and supply storage area neat and clean

III. ADMINISTRATIVE DUTIES MEDICAL WASTE
Record every syringe used in the patient's medical record, including size
Keep all syringes in proper containers until destroying
Destroy needles and syringes
Put all sharps in sharps container for kennel staff to incinerate
Place other medical waste in the container in the Recovery Room
Place medical waste from Isolation Room in special container for that area only

INVENTORY
Every day for controlled drugs: compare daily log against anesthesia log, check against computer
Once a week, count syringes
Once a year in December, inventory all drugs and hospital supplies; start by December 15 and finish by December 31
List inventory items needed on want list
Know how to use the Inventory Module for ordering, be able to place orders when doctor is unavailable
Unpack and put away supplies every week
Stock shelves and drawers in treatment room
OSHA and MSDSs
Be trained in "Right to Know" OSHA requlrements and follow health and safety procedures
Keep MSDSs and hazardous inventory current in master file in hospital library and in the three other areas: treatment room, kennel, and reception area
Keep all secondary containers properly labeled

MISCELLANEOUS DUTIES
Learn the veterinary diagnostic software and assist the doctors with accessing information
Learn the veterinary journal and client information software and teach the doctors how to access it
Help prepare referral forms and file lab reports.
Send out x-ray badges once a month; supervise monitoring badges; file reports
Answer phones, answer client questions, take care of clients when receptionist needs help
Check to see that animals are clean and have food, water,
Clean kennels when needed during the day; clean kennels and do laundry, etc. for the evening shift
Attend staff meetings and contribute constructive feedback
Help with parties and special events such as Open House

IV. PROFESSIONAL GROWTH AND GOALS
Maintain membership in professional society
Attend seminars for technicians or general seminars to increase job skills
Network with technicians from other practices
Study to increase job performance and skills
Read Compendium

Traits / Characteristics:
We’re looking for quality, character, reliability, honesty, and integrity. The right people will have: excellent client and interpersonal communication skills, ability to multi-task with a smile on their face, have initiative, like working in a team environment, be organized, compassionate with patients as well as clients, take ownership of mistakes and learn from them, understand the importance of accuracy and have a considerable amount of diplomacy and tact under all circumstances. It is imperative that you have a reliable form of transportation and are willing to work some evenings and weekends.

Duties will include but are not limited to:

• Answering the telephone, screening the needs of the callers for appointments, reservations, medical needs, general pet health information, directions, and referring clients who need immediate treatment as well as complaints and client comments.
  
• Scheduling appointments and obtaining all pertinent client and patient information. Prepare all required forms, health, immunization and euthanasia certificates, and lab reports.
  
• Review client charts and check for accuracy and thoroughness of information. Make next appointment or note changes in patient or client status.
  
• Assure that owners meet all financial obligations or that acceptable arrangements have been made.
  
• Collect client fees, make changes as necessary and assist in making count of cash box. Verify eligibility of established clients who have balances on their account.
  
• Perform over-the-counter selling of speciality merchandise, grooming aids and services. Exercise a knowledge of products sold and demonstrate salesmanship abilities.
  
• Explain and demonstrate products, answer general questions concerning products, record sales slips.
  
• Educate clients on our website www.lyneanimalhospitals.com as well as the forms available on-line for their convenience: New Client form, Client Survey form, Client promotion forms, etc.
  
• Accurately fill veterinary prescriptions as prescribed.
  
• Update client files, prepare and mail thank you cards and welcome aboard cards. Follow-up with clients with clinic records indicate no recent visits and determine whether other veterinary facilities have been used or whether the client still owns the pet.
  
• Assist in cleaning in conjunction with the Pet Treatment Assistants.
  
• Assure that Lobby and Reception area are clean, fresh smelling, and portray a professional atmosphere.

Education Requirements:
High School diploma or GED

Benefits:
Health, Dental, Life, Long and Short Term Disability insurance available, Employee Savings Plan, Veterinary & Pharmacy Discounts, as well as Vacation and Wellness eligibility.

Experienced Receptionists:
Will have experience with the above tasks as well as already have knowledge of veterinary hospital procedures and protocols, able to make appointments, assemble client medical records, record test results, and sensitively relay result information to clients. Knowledge and understanding of commonly used veterinary terminology and how to properly file veterinary medical reports according to alpha, numeric or subject matter headings. Experience with Cornerstone will be a plus.

Traits / Characteristics:
We’re looking for quality, character, reliability, honesty, and integrity. The right people will have: excellent interpersonal communication skills, ability to multi-task with a smile on their face, have initiative, like working in a team environment, be organized, take ownership of mistakes and learn from them, understand the importance of accuracy and have a genuine desire to work with animals. It is imperative that you have a reliable form of transportation and are willing to work some evenings and weekends.

Duties will include but are not limited to:

• Thoroughly clean and sanitize kennel areas of the hospital as often as necessary.
  
• Determine the type and amount of food the animals receive.
  
• Observe the animal’s appearance and activity for general physical condition, obvious signs of illness, disease and discontent.
  
• Walk hospitalized and boarding dogs several times daily to provide exercise and time for elimination of bowels and bladder. Document any unusual changes or behavior and bring them to the veterinarian’s attention.
  
• Discharge and admit animals; asure animals being discharged have been checked by animal health technician and/or practioner. Make sure animals are clean and fresh smelling prior to discharge.
  
• Wash and dry towels and blankets. Wash and sterilize water and food bowls.
  
• Perform general cleaning and collect the trash throughout the hospital.
  
• Patrol hospital grounds daily, picking up any trash or stool.
  
• Bath and dry animals as requested utilizing techniques that very depending on type of hair, coat, breed and owner instructions. Perform nail trims and ear cleanings when requested.

Physical Requirements:
This position often requires lifting materials that weigh up to 35 lbs. Frequently requires handling of materials up to 20 lbs. Additionally, handle dogs weighing up to 150 lbs. Walking and/or standing for long periods. Frequently working in a bent position while cleaning. May be required to use strength or agility in capturing and restraining strong, more active animals.

Education Requirements:
High School diploma or GED

Benefits:
Health, Dental, Life, Long and Short Term Disability insurance available, Employee Savings Plan, Veterinary & Pharmacy Discounts, as well as Vacation and Wellness eligibility.

Experienced Veterinary Assistants:
Will have experience with the above tasks as well as the aptitude to train new Veterinary Staff. Knowledge and understanding of commonly used veterinary terminology.

Info coming soon.